FAQ

Q1: What is the life time of vending machines? 

A: Minimum 10 years, and you can expect more than 20 years.

 

Q2: What is the brand and life time of the compressor used in refregerated vending machine?

A: We use Embraco , imported from Brazil .

 

Q3: What is the life time of cash payment system (coin changer & bill acceptor)?

A: We adopt ITL bill acceptors by default, which are made in UK and with the service life up to 5 years by average. For coin changer, we use NRI ,made in Germany .

 

Q4: What's your guarantee term?

A: We provide 12-month guarantee on our products, however it's limited to free parts supply, as we can't provide on-site service out of China mainland.

 

Q5: Can I get parts supply from you ? 

A: Firstly, when you buy machines in full container from us , some free spare parts will come together with the machines. Secondly, you can always get parts from us with very reasonable prices, and normally the shipment will be effected by courier service within 3 days after receiving your payment , but it will takes longer time if the spare parts you wanted are not in stock.

 

Q6: Are the machines difficult to maintain?

A: It's not difficult at all, and you even don't need to be a technical guy. Our machines have the intelligent self-diagnosing and self-correcting functions, so you will easily locate and fix the problem when there is a trouble on. For example, when a tray motor gets jammed, an error code will be shown on the blue LCD screen, then you just need to access machine settings and try to get the motor rotate for a circle by running ""motor testing"", and if the motor is not broken inside, it will automatically get back to its initial position and sort the jam out.